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Frequently asked questions

Access​

I signed in but I can't see anything​

There are two common reasons:

  • Your workspace isn't enabled yet. Detect hasn't turned on any part of DetectOS for your organization. Click Contact Detect.
  • You don't have access to any networks yet. Your account works, but no networks have been shared with you. Ask your organization's Admin.

I invited someone, but they can't see anything​

New members start as a Viewer with no network access. Go to Admin › Members, click Manage in their row, and choose their networks. See Network access.

Why can't I see a page or button from these guides?​

What you see depends on three things:

  • Your organization: Detect turns on each part of DetectOS (such as the core platform, the Partner Portal or Flight Planning) separately.
  • Your role: for example, only Pilots and Admins can upload images or log repairs, and only Admins see the Admin area. See Roles and permissions.
  • Your networks: you only see networks you have been given access to.

Someone from another company needs to see our data​

Use Invite external collaborator on the Members page. They keep their own organization and only see the networks you choose. See Invite an external collaborator.

Invite links work for 24 hours. Ask your Admin to click Resend, or use Forgot password? on the sign-in page with the email address you were invited with.

Can I change my own role?​

No. Ask another Admin in your organization.

Results​

Why is a structure's dot red when its condition is only Fair?​

Map dots are colored by a structure's worst open defect, not by its condition. One High defect makes the dot red, even if the overall health score is still in the Fair band. See Key concepts.

Why are some structures or Low defects missing?​

You are probably in Focus, which shows only open High and Medium defects. Click Show all under the list, or click the switch beside search to change to Full. See Focus and Full.

What's the difference between "Not analyzed" and "no defects"?​

Not analyzed (grey-blue) means there's no result for the structure yet. A structure with no defects has been analyzed and scores 100 (green).

Why don't I see Upload images or Resolve?​

Both need you to be a Pilot or Admin, and both need a specific inspection selected in the inspection history, not Today. Uploading also needs that inspection to still be open.

I think a defect was missed or graded wrongly​

Open the structure and click QA / QC review. See Flag a problem with the results.

Why is a network missing from the Asset page?​

Networks that mix transmission and distribution structures don't appear in either list on the Asset page. Find them in Inspect or with search.

Why does Risk score say "Not available"?​

Risk scoring isn't available yet.

Downloads​

Where did my download go?​

Prepared zips are kept for 7 days on the Downloads page, then deleted. Request the export again if you need it. Single-image downloads are never listed there.

Partner Portal​

Why does the portal say my NDA isn't on file?​

The portal opens once Detect has filed your organization's countersigned NDA. If you believe it has been signed, contact your Detect representative.

I've run out of quiz attempts​

The module is now on hold, and only Detect can reopen it. Contact your Detect representative. See If a module goes on hold.

Is certification for me or for my company?​

For you. Certificates belong to each person and can't be transferred.